You can cancel your order free of cost within 12 hours after placing your order. Any cancellations on orders placed on our website after 12 hours will incur a 10% handling fee.

Once your order has been shipped and is on its way to you, it cannot be canceled. Please see our return policy to return your order.Please note that custom orders cannot be canceled once they have been placed.

To return your order with us you MUST firstly contact our customer service team, or your return may be denied. You can choose your refund from one of the following refund payment options:

Refund – Monetary refunds will be refunded back to your original form of payment that you used to purchase the order. A 10% restocking fee is deducted from all monetary refunds.

Express shipping costs, international shipping costs and any other third-party fees are non-refundable. If you paid for the shipping cost with your order, this shipping cost will be deducted from your total refund amount.

Any refused international packages and international automatic returns will incur a 30% restocking fee of the total order amount.

There will be an shipping fee for international orders for reshipment if the package is returned back to sender.

Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.

Any altered, worn, washed or damaged products are not eligible for any exchanges or returns.

Eligible Products:

Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)

Have all tags on them and are in their original packaging

Item(s) are returned within 30 days of the order delivery date

Have all Gift sets included

Ineligible Products

The frontal lace was cut or damaged

The item was worn or sprayed with hair styling products

The item was damaged, or the original status was changed

Custom orders, Clearance items and Gift gallery items.

Please note that we can’t accept ineligible products and they will be returned to you at your cost.

We are not held responsible for any lost returns.

1. Contact Wigtoday customer service.Please note that without the contacting customer service, your return may be denied.

2. Apply for the return online.

A: Sign in and locate your order in "my purchased orders"

B: Click on "Return items"

3. Return the product to the return address and update the tracking number online.

4. All customers are responsible for their own return shipping costs for any returns or exchanges.

5. Your refund will be processed in 5-7 business days after your return has been received.

6. If you ask for an exchange, our customer service will contact you once the return has been received.